The Refill Room

1. Information We Collect

When you visit our zero-waste refill shop online or interact with our services, we may collect basic personal information. This includes details you provide when subscribing to updates, reaching out through our contact form, or requesting information about our package-free products. We only ask for what we truly need, such as your name, email address, and phone number.

2. How We Use Your Information

We use the information gathered to ensure you have the best possible experience with our refill services. Specifically, we use your data to:

  • Respond to your questions and provide customer support.
  • Share updates regarding new package-free arrivals and sustainable living tips, if you have opted in.
  • Improve the functionality and usability of our website.

3. Cookies and Tracking

To help our website function properly and to analyze site traffic, we use cookies. These small text files are stored on your device to remember your preferences and ensure a smooth browsing experience. You can manage or disable cookies through your browser settings at any time.

4. Data Sharing and Security

Your trust is important to us. We do not sell or trade your personal information to third parties. We may share minimal data with trusted service providers who assist us in operating our website and business, provided they agree to keep your information confidential. We take appropriate security measures to protect your data against unauthorized access.

5. Your Rights

You have the right to request access to the personal data we hold about you. You may also ask us to correct inaccuracies, update your information, or delete your data entirely from our systems. If you wish to exercise any of these rights, please contact us using the details below.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us. We are happy to help.

The Refill Room